Privacy Policy

This Privacy Policy describes how CBD Force collects and process your personal information in connection with our websites, platforms, applications, products, software, or services (collectively, Services).
This Privacy Policy does not apply to our employee and contractor records.

If you have any questions or concerns about our use of your personal information, please contact us using the contact details provided at the bottom of this Privacy Policy.

How We Collect Information

Broadly speaking, the way in which we collect personal information about you will depend on your relationship or interactions with us.

Information That You Provide Voluntarily

Certain parts of our Services may ask you to provide personal information voluntarily. For example, we may ask you to provide your contact details in order to register an account with us, to subscribe to marketing communications from us, or to submit enquiries to us. The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information That We Collect Automatically

When you access our Services online, we may collect certain information automatically from your device. Specifically, the information we collect automatically may include your internet protocol (IP) address, your login data, browser type and version, time zone setting and location and other technical information. We may also collect information about how your device has interacted with our Services, including what was accessed and the links clicked.

Collecting this information enables us to better understand the users of our Services, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Services.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Online tracking and your choices” below.

Information That We Obtain From Third Party Sources

Where possible, we collect information directly from you. However, there may be occasions where we receive information about you from third parties, such as your healthcare professional or pharmacy if you are a patient, your patient if you are a healthcare professional, or third parties with whom we have a relationship. For example, in some countries, regulations require us to obtain relevant documents from third parties which contain patient information before we can release products.

Information We Collect And Why

The list below sets out the types of personal information we collect, why we use it, and where required under applicable law, the lawful basis for processing that personal information.

Lawful Basis For Processing

The lawful basis for processing your personal information are as follows:

• Consent: where you have given consent to the processing of your personal data for one or more specific purposes
• Performance of a contract: where processing is necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract
• Legal obligation: where processing is necessary for compliance with our legal obligations
• Legitimate interests: where processing is necessary for a legitimate interest, and that legitimate interest is not overridden by your interests or fundamental rights and freedoms

The lawful basis for processing your sensitive personal information are as follows:

• Health or social care: where processing is necessary for the provision of healthcare or treatment
• Employment: where processing is necessary for the assessment of your working capacity

Sensitive Personal Information

Some of the information we collect and process may include sensitive personal information (also known as special category data).

Sensitive personal information is a subset of personal information that is generally afforded a higher level of privacy protection. It includes health and genetic information and information about racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record and some types of biometric information.

We will only collect sensitive information where it is reasonably necessary for our functions or activities, and with respect to CBD Force, where CBD Force has a lawful basis to do so under applicable laws as provided for in the list above.

Scientific Research And Statistical Reporting Of Pseudonymised Data
As set out in the list above we may also use your information for scientific research and statistical reporting. However, we have taken a number of measures to ensure that this information is pseudonymised and cannot directly identify an individual. We only have access to your medical and treatment information for this purpose only and cannot directly identify you from this information.

Online Tracking And Your Choices

Like many websites, we may analyse log file information and other data collected through cookies, web beacons, and other tracking technology, to collect information about your browsing behaviour when you visit our websites. This includes, for example, your browser type, domains, page views, IP address, referring/exit pages, information about how you interact with our website and with third-party links, traffic and usage trends on the service.

We use session cookies to keep you logged in while you use features of our website; these disappear after you close your browser. We also use persistent cookies, which stay in your browser and allow us to recognise you when you return to the website. We use this to remember your information, so you will not have to re-enter it, to better understand how you use our Services, to diagnose and fix technology problems, and otherwise enhance our Services. In some of our email messages, we use a ’click-through URL’ linked to content on our website. We track this click-through data to help us measure the effectiveness of our customer communications.

We may collect analytics data directly or through third party analytics tools (including Google Analytics) to assist us with analysing and improving our service, and measure traffic and usage trends for our products and services. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving our Services.

Most internet browsers automatically accept cookies, but you may be able to change the settings of your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you set your browser to reject cookies, parts of our website may not work for you. Please note, depending on your type of device or browser, it may not be possible to delete or disable all tracking mechanisms on your device. Your selection of the ’Do Not Track’ option provided by your browser may not have any effect on our collection of cookie information for analytic and internal purposes. The only way to completely “opt out” of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device to delete and disable cookies and other tracking/recording tools.

Data Sharing

We may share your personal information to the following categories of recipients:

• To persons for whom we have your consent to share your personal information.
• To our group companies for the purposes for which we are entitled to process your personal information under this Privacy Policy
• To third party service providers who work for us in the provision of our services and with whom we have contractual relationship. Your data may also be processed by a third party if required to deliver a service you have requested. For example, to a dispensing pharmacy in order to fulfil an order, regulatory bodies and healthcare professionals.
• To any competent law enforcement body, regulatory, government agency, court or other third party where we believe it is necessary:
  • as a matter of applicable law or regulation;
  • to exercise, establish or defend our legal rights, or
  • to your vital interests or those of any other person. For example, we are required under the Australian Corporations Act 2001 (Cth) to maintain a register of shareholders and make it available for inspection by the public. We may also be required to disclose information about your shareholding to regulatory bodies such as the Australian Securities and Investments Commission and the Australian Taxation Office.
• To an actual or potential buyer (and its agents and advisors) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes set out in this Privacy Policy.

We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.

We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.

Third-party Sites And Features

Our websites may contain links to other websites operated by third parties and may include social media features such as Facebook and X buttons (such as “Like,” “Tweet” or “Pin”). These third-party sites may collect information about you if you click on a link and the social media sites may automatically record information about your browsing behaviour every time you visit a website that has a social media button. Your interactions with these features are governed by the privacy policy of the company providing the feature, not by this Privacy Policy. We do not control what information these third parties collect. Please review your privacy settings on your social media sites and think carefully before clicking on links which may take you to a third-party website.

Data Security And Retention

We take security seriously and care about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to secure your personal information and protect it from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.

Data Retention

In order to deliver our core functions and to ensure we meet our legal data protection and privacy obligations, we will retain your information for at least as long as your account is active, as needed to provide you services, as long as is needed to fulfil the purpose for which it was collected (and any other linked purpose) or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we have no ongoing legitimate business need to process your personal information (as described above), we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

International Transfers

Personal information collected from interactions with CBD Force is stored securely within Australia. We will not transfer data collected and stored within Australia to any country outside of Australia that is not recognised as ensuring an adequate level of protection, without compliance with the relevant legal or regulatory requirements. We may disclose information outside of Australia where we have a legal right to do so and to its group companies located overseas in the normal course of its business. Our policy is to comply with the requirements of the applicable laws which apply to cross border disclosure of personal information.

Your Rights

You have the following data protection rights:

• If you wish to access of your personal information, you can do so at any time by contacting us using the contact details provided under the “Contact Us” section below.
• If you wish to correct or update your personal information you can do this by accessing the profile sections of our Services, or by using the contact details provided under the “Contact Us” section below.

Where CBD Force is the controller of your personal information, you also have the following additional rights:

• You can request deletion of your personal information by contacting us using the contact details provided under the
  “Contact Us” section below.
• You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. Again, you can exercise these rights by contacting us using the contact details provided under the “Contact Us” section below.
• You can opt out of marketing communications we send you at any time by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided under the “Contact Us” section below.
• If we have collected and process your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information.

Where you exercise your data protection rights, our response will depend on our role as a controller or processor, our legal basis for processing and whether or not any exemptions are available under applicable privacy or data protection laws. If you wish to exercise any of these rights in relation to personal information provided to us by your healthcare professional and for which we are a processor, please contact your healthcare professional directly.

We respond to all requests we receive from individuals wishing to exercise their rights in accordance with applicable privacy and data protection laws. In order to comply with a request, we may ask you to identify yourself. In such a situation, we will only request information to the extent required to confirm your identity. You also have the right not to identify yourself when dealing with us where it is lawful and practicable for us to allow it. However, if you don’t provide us with your personal information when requested, we may not be able to respond to your request or provide you with the Service that you are seeking.

Contact Us

If you have a question, comment or complaint about how we have collected or handled your personal information, please contact our privacy officer using the contact information below and provide details of the incident so that we can investigate it.

If you are making a complaint, we will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and your complaint is resolved within a reasonable time (and in any event within the time required by applicable law).

You also have the right to complain to the regulator, and to lodge an appeal if you are not happy with the outcome of a complaint.

In Australia, please contact the Office of the Australian Information Commissioner.

If you have any questions please contact our head office at:

Email: hello@cbdforce.com.au

Changes To This Privacy Policy We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy. You should check our website frequently to see any recent changes. Unless otherwise stated, our current Privacy Policy applies to all information that we have about you. We will not materially change our policies to make them less protective of personal information collected in the past without the consent of those affected.

These Terms and Your Use of the Site

These Terms and Conditions are important and we advise you to read them carefully. Your use of and access to the Site constitutes your agreement to these Terms and Conditions and any terms elsewhere on the Site.

CBD Force reserves the right to amend the Terms and Conditions at any time. Any changes will be published in this web document. Since you are bound by these Terms and Conditions, please periodically refer to this web document to monitor changes.

Site Access and Use

All information, brand names, logos, text, material, graphics and software on the Site (“Content“) are protected by copyright and in some cases, trade mark laws. The brand names, logos and related tag-lines appearing on this website, whether or not appearing in large print or with the trade mark symbol, are trademarks of CBD Force. The use or misuse of these trademarks or any other materials, except as permitted herein, is expressly prohibited.

Apart from any use permitted under the Copyright Act 1968 (Cth) you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute this Content in any way except as expressly provided for on the Site or expressly authorised in writing by CBD Force. The material covered by this prohibition includes, without limitation, any text, graphics, logos, photographs, audio or video material available on the Site.

The Site contains links to other websites outside the Site for your information and convenience. CBD Force makes no warranty or representation as to the functionality of these links, the security of those sites or the reliability or accuracy of the information contained on these sites. You access any such website entirely at your own risk.

Liability

CBD Force and its employees and agents (“Representatives”) involved in creating, producing or delivering this Site will not be liable to you or any other person for any direct, incidental, consequential, indirect or punitive loss, injury or damages arising out of access to, use of or inability to use this Site, or any errors or omissions by CBD Force.

This site has been produced by CBD Force to provide information within Australia only. The product related information on this site is not medical advice and must not be relied upon by individuals or for any specific purpose. Any medical questions should be referred to a health care professional.

Liability for advisory services to Healthcare Professionals

As a healthcare professional, you may from time to time engage CBD Force or its Representatives to provide advice on, or to facilitate or assist you to prepare, regulatory documentation, including in connection with the regulatory approval of prescriptions for cannabis products (“Services”). If you engage CBD Force or its Representatives (the “Released Parties”) to provide such Services, you acknowledge and agree:

that the Released Parties provide such Services on an ‘all care, no responsibility’ basis; that you rely on such Services solely at your own risk; and that you agree to take final responsibility for (a) reviewing and satisfying yourself that the content of the regulatory documentation is comprehensive, true, accurate and correct, and (b) signing off and submitting such regulatory documentation to regulators;

any information or advice provided to you by the Released Parties is not intended to be a substitute for professional medical advice or professional legal advice or guidance on legal or regulatory issues;

the Released Parties, to the fullest extent permitted by law, disclaim all warranties, either express or implied, statutory or otherwise, including but not limited to warranties regarding merchantability, non-infringement of third party rights, and fitness for a particular purpose; and

you release, indemnify and hold harmless the Released Parties against any claim or demand whatsoever in connection with any claim, loss, cost, liability or expense suffered or incurred by you in connection with the provision of the Services (or failure to provide the Services), including in connection with the preparation or submission of any regulatory documentation.

Privacy

You may be required to register to access certain features of the Site. If you do so, CBD Force is collecting your personal information for the purpose of providing you with access to additional educational content, and also for the purpose of understanding our audiences.

CBD Force will otherwise handle your personal information in accordance with CBD Force’s Privacy Policy (which contains information regarding how you can access your personal information, correct it and/ or make a complaint about our handling of your personal information).

By using this Site and/or registering, you agree to the terms of the Privacy Policy. In addition, by using this Site and/or registering, you consent to CBD Force using your personal information for the purpose of CBD Force and its related entities sending you information regarding programs, products and services available through them and/ or through their business partners, and to CBD Force from time to time sharing your personal information with third party suppliers to arrange and conduct CBD Force’s business activities and functions (including but not limited to production and manufacture of medical cannabis). We will always provide you with the ability to opt out of those communications.

Public Areas and Social Media Platforms

To the extent this Site contains functionality (including blogs, message boards, postings, or user reviews etc.) that allows users to upload content to the Site (collectively “Public Areas”) or to the extent users may upload Content on social media platforms and branded hashtags (including, without limitation Facebook, Twitter, Google Plus, YouTube, Instagram, and Pinterest, collectively “Social Media Platforms”) then the following terms apply.

You agree that you will not upload or transmit any communications or content of any type to the Public Areas or Social Media Platforms that infringe or violate any rights of any person. By submitting communications or content to the Public Areas or Social Media Platforms, you agree that such submission is non-confidential for all purposes. It is important to note that CBD Force and its Representatives are not responsible for the operation, Terms and Conditions or policies of any Social Media Platform. Before using any Social Media Platform you should review its Terms and Conditions and policies, including its privacy policy.

If you make any such submission you agree that you will not send or transmit to CBD Force by email, (including through the email addresses listed on the “Contact Us” page) any communication or content that infringes or violates any rights of any person. If you submit any business information, idea, concept or invention to CBD Force by email, you agree such submission is non-confidential for all purposes.

If you make any submission to a Public Area or a Social Media Platform or if you submit any business information, idea, concept or invention to CBD Force by email, you automatically grant-or warrant that the owner of such content or intellectual property has expressly granted CBD Force a royalty-free, perpetual, irrevocable, world-wide non-exclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed.

You agree to only post or upload media (like photos, videos or audio) on the Site or a Social Media Platform that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner. To protect your privacy, you agree that you will not submit any media that contains personally information (like name, phone number, email address or web site URL) of you or of anyone else. Uploading media like images or video of other people without their permission is strictly prohibited.

By uploading any media on the Site or a Social Media Platform, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission.

You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this Site.

By uploading any media on the Site or a Social Media Platform like a photo or video, (a) you grant to CBD Force a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes CBD Force to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify CBD Force and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses arising from the media and/or your failure to comply with these the terms described in these Terms and Conditions.

Site Security and Access

You are prohibited from violating or attempting to violate the security measures on the Site, including, without limitation: Using a false password or one belonging to another user or accessing data not intended for the user or logging into a server or account which such user is not authorized to access;

Disclosing a password or permitting a third party to use a password or failing to notify us if a password is compromised; Sending unsolicited e-mail or commercial electronic messages, including promotions and/or advertising of products or services.

Governing Law

This Terms and Conditions document shall be governed by and interpreted in accordance with the laws of Queensland. If any provision of this document shall be unlawful, void or for any reasons unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Contact Us

If you have any questions please contact our head office at:
Email: hello@cbdforce.com.au